If you ordered via an authorised retailer such as Amazon and have a warranty enquiry then our support team can help with this. If you need assistance with a delivery or payment query then we recommend sending your request direct via the site you made the order.

The batch code for your Vibration Plate can be located on the white label on the outside packaging and starts with "BF".It can also be seen on the plate itself, usually on the badge detailing the technical information on the underside of it.

Our instructions manuals are available for download as a PDF here

Please refer to the items product page to find this information. It will be displayed beneath the 'pre order' or 'add to cart' button.

Once dispatched, you will be sent tracking information via email. This will be sent to the email address used to place the order so keep an eye out and be sure to check in your junk/spam folder.

If you have a free gift or more than one product on the order then these will be sent separately. They will be dispatched at different times and there will individual tracking numbers provided for each parcel sent out to you.

Any free gifts on the order will be delivered after your main item so don’t worry if this takes a longer to reach you, it’s on its way!

If you need to change the delivery address that was confirmed on the order then you can email our support team with the new address. If the order has already began processing then the request to divert the parcel can then be sent to the courier. We sadly can not guarantee this will be carried out by the courier but we will try our best to have it reach its intended destination.

A confirmation email should be sent within around 15 minutes of the order being made on the website. If an email isn’t received then please contact our Support Team and they can confirm the status of the order.

As of the 1st November, we will offer an extended Christmas returns period meaning any purchases from this time can be returned until the 31st January for a full refund should they be unused and in the original packaging.

If you've changed your mind and wish to cancel your order, you have up to 30 days to do so.

All returns must be authorised by Bluefin Fitness before sending any items back. Return shipping costs are the responsibility of the customer. Items must be returned in an unused condition, with all original packaging and contents intact.

Any items returned in a used condition or missing original components may be sent back to the customer. To request a return, please use our Returns Portal.

You can return unwanted and unused goods to us within 30 days from date of receipt. The postage back to us is paid by the customer but you must complete a return request first to authorise the return. Any free gifts on the order must also be returned in order to receive a full refund. Please visit ourreturns page for more information.

Although we would not expect there to be any issues with the goods, should there be any problems during your warranty period then our Support Team can help resolve any concerns or advise if you require a return. For returns under warranty we offer free returns for the first 6 months from date of receipt, after this time the customer is responsible for the return postage. Kindly retain the original packaging if you intend to return your order as we do not provide replacement packaging.

If you ordered via our website, please sumit a return request here If you ordered from an authorised retailer, please reach out to our Customer Support team at help@bluefintrading.co.uk with your request.

All warranty returns must be sent to us within 7 days of receiving the returns authorisation.

Warranty, Returns and/or product replacements are only applicable/redeemable in the locale to which the original order was delivered.

At this time we are unable to accept returns directly from Switzerland.

Vibration plates work by creating vibrations on the plate; it moves at varying levels of intensity causing your muscles to contract and relax. However, compared to your usual workout, vibration plates causes your muscles to work at a much quicker rate. This means that exercises and stretches are more efficient and effective.

There have been many scientific studies to show the benefits of vibration plates and that they do actually work. Don’t get us wrong, you will need to use your plate consistently and couple it with a healthy balanced diet; but you will see results if used correctly.

The easiest way to compare vibration plates is to look at the HZ range that they offer. The higher the Hz (vibrations per second) the more intense the workout will be.

In short, yes. The vibration plate technology has been proven to help users lose weight. Using your plate for 10 minutes each day, coupled with a healthy balanced diet, will result in weight loss and it has done for many of our happy customers.

Each of our vibration plates provides unique benefits! To pick the one most suited for your workout, please take our quiz here

Of course! We recommend 10 minutes every day, and each plate has handy preset 10-minute programs to make your daily workout easier than ever.

If there are any pre-existing medical conditions, we always recommend speaking to a healthcare professional for advice prior to purchasing or using a vibration plate.

All of our vibration plates have a maximum user weight of 150kg, apart from our Ultra Lite which is 120kg..

We find that G-Force ratings can be misleading, as they often represent a maximum "theoretical" number that is uncomfortable for most users and is based upon user positioning on the plate. Instead, we measure our plates by Frequency (Hz) and Speed Levels (1-180). This ensures you get a machine capable of a full range of motion from gentle lymphatic drainage to high-intensity interval training, without relying on confusing metrics.

You can’t manually set a Bluefin vibration plate to an exact Hz value. Instead, each model uses calibrated speed levels, with every level corresponding to a fixed vibration frequency. Increasing the speed level increases the Hz in predictable steps, and the frequency range varies by model:

• Ultraslim & Ultraslim Plus: Share the same motor and frequency range, with speed levels 30–180 delivering 2.0 Hz to 12.0 Hz.
  
• Pro: Uses a more powerful motor, delivering higher frequencies from 2.4 Hz up to 14.6 Hz across speed levels 30–180.
  
• 3D: Combines vertical (oscillating) and horizontal (side-to-side) movement. Vertical vibration increases from 2.0 Hz to 12.0 Hz, while horizontal motion increases from 1.6 Hz to 9.6 Hz as speed levels rise.
  
• 4D: Adds a third micro-vibration layer. Across speed levels 30–180, vertical motion runs from 2.0 Hz to 12.0 Hz, horizontal from 1.9 Hz to 11.3 Hz, and micro vibration from 5.8 Hz up to 34.6 Hz.
  

While you can’t input a specific Hz number, each speed level is precisely mapped to known frequencies, making it easy to return to the same intensity once you’ve found what works best for your training or recovery.

Each vibration plate has slightly different preset modes, so please check out the user manuals on the product page for a full explanation of what each preset program is for, on that specific model.

We get asked this a lot – they’re for the black hand cables that come with your vibration plate. You can use either for different stretches and exercises and allow you to use the plate in different positions.

We’ve designed our plates to be compact and easy to move, so you can work out wherever suits you best. Our Slim and Slim Plus models now come with built-in wheels for hassle-free transport. For our 3D, 4D and Lite models, there’s a convenient grip ridge underneath to help you lift and carry your plate with ease.

We provide a set of resistance bands have a different resistance strength (some easier to stretch than others). Each provides a workout level suitable for a variety of different exercises and stretches. You can easily incorporate them into your vibration plate routine for a more targeted, muscle-focused session.

It’s as simple as 1, 2, 3. Ensure your device has Bluetooth turned on and the device is 'discoverable’.

Turn your Bluefin Vibration Plate ON. The Bluetooth automatically turns on once the vibration plate has powered up.

The vibration plate will now appear in the Bluetooth devices list on your phone or tablet. You are now connected to the plate and are ready to go!

Please note, not all models offer Bluetooth. Please refer to the product specifications for each model.

These are looped through the black connection hoops on the underside of the vibration plate.

Please contact our Customer Support team at help@bluefintrading.co.uk. They will be more than happy to assist!

The FitShow App is pre-calibrated to synchronise with your smartphone mobile or tablet device. Track & analyse your running performance & journey by measuring speed, distance, time & heart-rate. You can share your data & compete with friends via social media to push the boundaries of your fitness goals. Simply download from the app store, open the app and wait for the treadmill to show up.

The heart-rate monitor chest band is included, enabling you to track your pulse frequency to an even greater level of accuracy. The monitor synchronises with your LCD and/or FitShow App & is fully size-adjustable. The treadmill also benefits from two in-built heart-rate sensors on the hand-rail.

Speed, yes. Incline, sadly not. The preset programs have been designed specifically based on the determined inclines to give you the best workout. The speed can be adjusted if you want to give yourself an easier or tougher workout – the choice is yours.

Our customer feedback has conveyed that the treadmill is pretty simple to construct. We recommend two people work together to assemble the unit and follow through the instructions step by step. There’s a 3-step instruction guide in our manual which demonstrates clearly which parts need to go where, so there’s less time building and more time running.

The treadmill track easily lifts & folds away for compact storage when not in use. When folded, the treadmill is 145cm, so there’s plenty of room to store it even in small spaces.